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Remote Control

Agent Client Extension

Determines whether the user session is being remote controlled and provides information about the remote controlling endpoint.

Microsoft Windows Microsoft Windows Apple macOS Ubuntu Chrome OS IGEL OS Unicon eLux

Active

Set to true when the session is remote controlled.

Dynamic property with boolean data type.
Persists as LOCAL_REMOTECONTROL_ACTIVE for the local agent and REMOTE_REMOTECONTROL_ACTIVE for the remote device.

Gateway

Set to true whenever a gateway was used to access the virtual session. Supported on Citrix and VMware only.

Dynamic property with boolean data type.
Persists as LOCAL_REMOTECONTROL_GATEWAY for the local agent.

Gateway IP

Set to the IP address of the gateway used to access the virtual session. Supported on Citrix and VMware only.

Dynamic property with ip, text data types.
Persists as LOCAL_REMOTECONTROL_GATEWAY_IP for the local agent.

Protocol

Determines the protocol used to remote control the device. Currently support Console, RDP, ICA, PCoIP, Blast and for IGEL clients we also support VNC. On an IGEL device, this is set to 'VNC' whilst remote shadowing is active.

Dynamic property with enum data type with options Unknown, RDP, ICA, PCoIP, Blast, VNC.
Persists as LOCAL_REMOTECONTROL_PROTOCOL for the local agent and REMOTE_REMOTECONTROL_PROTOCOL for the remote device.

Remote Install Path

The installation path of the remote client. Supported on Citrix only.

Dynamic property with text data type.
Persists as LOCAL_REMOTECONTROL_REMOTE_INSTALLPATH for the local agent and REMOTE_REMOTECONTROL_REMOTE_INSTALLPATH for the remote device.

Remote IP

The IP address of the remote user.

Dynamic property with ip, text data types.
Persists as LOCAL_REMOTECONTROL_REMOTE_IP for the local agent and REMOTE_REMOTECONTROL_REMOTE_IP for the remote device.

Remote Name

The NetBIOS name of the remote device.

Dynamic property with text data type.
Persists as LOCAL_REMOTECONTROL_REMOTE_NAME for the local agent and REMOTE_REMOTECONTROL_REMOTE_NAME for the remote device.

Remote Platform

The platform of the remote client.

Dynamic property with text data type.
Persists as LOCAL_REMOTECONTROL_REMOTE_PLATFORM for the local agent and REMOTE_REMOTECONTROL_REMOTE_PLATFORM for the remote device.

Remote Version

The version number of the remote client. Supported on Citrix and VMware only.

Dynamic property with version data type.
Persists as LOCAL_REMOTECONTROL_REMOTE_VERSION for the local agent and REMOTE_REMOTECONTROL_REMOTE_VERSION for the remote device.