Citrix Clients Template
This template creates a configuration that checks if the version of Citrix Workspace app or Citrix HDX RealTime media engine on the remote device is supported. It can be found in the COMPLIANCE CHECK category when filtered for REMOTE platform.
If the version of Citrix Workspace app or Citrix HDX RealTime media engine on the remote device is not supported, you can choose between the following actions:
- Denies access to the session if the Citrix HDX RealTime media engine version of the remote device is not supported or missing.
- Denies access to the session if the Citrix Workspace App version of the remote device is not supported.
- Displays a message in the session if the Citrix HDX RealTime media engine version of the remote device is not supported or missing.
- Displays a message in the session if the Citrix Workspace App version of the remote device is not supported.
deviceTRUST requires some simple but essential configuration steps to be performed to enable the template for your remoting and DaaS environments. We will guide you step-by-step through simple deviceTRUST configuration steps to enable the template within your remoting or DaaS environment.
We will perform the following steps:
Step 1: Prerequisites
If the required deviceTRUST components (Agent, Console, Client Extension and License) are not yet installed, please visit the Getting Started for Remote guide and complete step 1 to 5 and then continue here with step 2 below.
Step 2: Contexts
The template has imported the following contexts:
| Context | Description | Customizations |
|---|---|---|
| Citrix HDX RealTime Media Engine Version | Defines if a supported version of the Citrix HDX RealTime media engine is installed on the remote device. | None |
| Citrix Workspace App Version
|
Defines if a supported version of the Citrix Workspace App is installed on the remote device.
|
You must update the following context condition with data suitable for your environment:
LOCAL - REMOTE CONTROL REMOTE VERSION Greater Than Or Equals 20.1
Configure the minimal Citrix Workspace App version for your environment. Example: 20.1 |
- If a context is not needed, it can be deactivated or deleted. In addition, the corresponding task sequence within the relevant action must be deleted too.
Step 3: Actions
The template includes notifying actions that displays a message to the user about a context status and enforcement actions that actively controls access to the session. By default, only the notifying actions are enabled and the enforcement actions are disabled.
| Action | Description | Default State | Customizations |
|---|---|---|---|
| Citrix HDX RealTime Media Engine Version - Conditional Access - Enforcement | Denies access to the session if the Citrix HDX RealTime media engine version of the remote device is not supported or missing. | Deactivated | None |
| Citrix Workspace App Version - Conditional Access - Enforcement | Denies access to the session if the Citrix Workspace App version of the remote device is not supported. | Deactivated | None |
| Citrix HDX RealTime Media Engine Version - Conditional Access - Notification | Displays a message in the session if the Citrix HDX RealTime media engine version of the remote device is not supported or missing. | Activated | None |
| Citrix Workspace App Version - Conditional Access - Notification | Displays a message in the session if the Citrix Workspace App version of the remote device is not supported. | Activated | None |
- If all actions have been disabled, the contexts will still be created.
- If all actions have been activated, the deny access task will take priority over the displaying of the notification message.
Troubleshooting
If your deviceTRUST installation or configuration does not work as expected, you can use the Troubleshooting guide to start troubleshooting.